General Information about Child Support Enforcement Services
Getting Child Support
Enforcing a child support order
Changing or modifying a child support order
1. Where can I find general information about Child Support Enforcement Services?
The Connecticut Child Support Enforcement Program (referred to as the "IV-D" program) is a cooperative effort between the Judicial and Executive Branches of Connecticut government. The primary Judicial Branch component of the IV-D program is the Support Enforcement Services Unit of the Court Operations Division.
The Support Enforcement Services Unit is responsible for the following aspects of Connecticut’s IV-D program:
For more information on the Executive Branch agencies involved in the Connecticut Child Support Enforcement Program, click on the links listed below, or contact Support Enforcement Services, Child Support Call Center at 1-800-228-KIDS (5437) or email us.
PLEASE NOTE - Use of the Child Support Enforcement Program is not mandatory. You may establish paternity and/or support and enforce court orders without the assistance of the IV-D program.2. What is the IV-D Program?
The IV-D program (pronounced Four-D) is the technical name for government administered Child Support Enforcement Programs. The term ‘IV-D’ comes from Title IV-D of the Social Security Act, which is the program’s federal enabling statute. In Connecticut, a case is considered IV-D if the family has received public assistance benefits or if an application for services was filed with either the Department of Social Services or the Support Enforcement Unit.
Each state, as well as the District of Columbia, Puerto Rico and other territories, have IV-D programs. All IV-D programs perform following activities:
4. Are there any Child Support Publications available?
JDP-FM-196 For Custodial Parents - Answers to Common Questions - PDF.
Also available in hard copy at all Support Enforcement Services offices,
Judicial Court Clerk offices, Court Services Centers, Public Information
Desks, Family Relations Offices, and Judicial Law Libraries.
JDP-FM-197 For Non-Custodial Parents-Answers to Common Questions - PDF. Also available in hard copy at all Support Enforcement Services offices, Judicial Court Clerk offices, Court Services Centers, Public Information Desks, Family Relations Offices, and Judicial Law Libraries.
5. What other Child Support Resources are there:
6. How do I get Child Support?You must have a court order to receive child support. A court order for child support establishes the monetary support order for your child(ren) as well as other orders for health insurance and child care. Even if the non-custodial parent is willing to sign a voluntary agreement to pay child support, it must be approved by a court.
7. How are Support Orders calculated?
The courts use mandatory guidelines to make fair and consistent child support orders.
8. How will I get my Child Support Payment?
Non IV-D Income Withholding customers must report name and address changes to SES Non IV-D, P.O. Box 65, Vernon, CT 06066, or by calling 1-800-228-5437.
Services provided by the State Disbursement Unit (SDU):
The SDU is responsible for all functions associated with the processing of the income withholding payment. These responsibilities are governed by CGS sec. 52-362 and a contract between the SDU and the State of Connecticut. In general, you can expect that the SDU will:
What the SDU needs from you (IV-D Customer)
To insure the prompt processing of your child's support payment the SDU needs accurate and up-to-date information. Any changes to the information originally provided to the IV-D Program must be reported to the Support Enforcement Services Unit office handling your case. This includes:
What the SDU needs from you (NON IV-D Customer)
Non IV-D Income Withholding customers must provide the state with information to allow for the creation of an account with the SDU. Non IV-D customers MUST complete a Case Input Record Non IV-D Income Withholding (JD-FM-150) and mail it, along with a signed original Withholding Order for Support (JD-FM-1), to SES Non IV-D, P.O. Box 65, Vernon, CT 06066. The Non IV-D unit will create an account with the SDU and serve, via certified mail, the withholding order on the employer (or source of income).
Non IV-D Income Withholding customers must report name and address changes, in writing, to SES Non IV-D, P.O. Box 65, Vernon, CT 06066.
Changes in employment or source of income, or changes
to the income withholding order must be recorded on the CASE INPUT RECORD
NON IV-D INCOME WITHHOLDING (JD-FM-150) and mailed to the PO Box listed
above. The Non IV-D Unit will make the changes necessary for the SDU to
accurately process your payment. Please refer to the instructions on the
JD-FM-150 for further information.
Contact the Non IV-D Unit by email.
Where can I send my child support payment?
All child support payments should be sent by mail to the State Disbursement Unit (SDU) at:
Connecticut - CCSPC
P.O. Box 990031
Hartford, CT 06199-0031
Employers send payments to:
Connecticut - CCSPC
P.O. Box 990032
Hartford, CT 06199-0032
* SDU payment information is available on the internet at https://ct.smartchildsupport.com/home.aspx. Or you may contact them by telephone at 1-888-233-7223.
9. How can I obtain case information?
If you receive full IV-D services, or if your support payment is paid through an income withholding order to the State Disbursement Unit (SDU), you may get case information by:
10. How do I enforce a Child Support Order?If you have applied for IV-D services, the Support Enforcement Services Unit will enforce your child support order in court using three tools:
You may also hire an attorney to represent you and file court papers asking for a finding of contempt, or complete and file court papers for yourself (self-represented or “pro se”).The court papers you may need is the Motion for Contempt - PDF.
11. What if the non-custodial parent lives out-of-state?If the non-custodial parent moves out of state and the Support Enforcement Services Unit is already enforcing your case, the Unit will take the steps to collect child support from the out-of-state parent. Some of the available interstate enforcement tools include:
12. How can my order be enforced without going to court?
13. How do I change or modify a Child Support Order?
In Connecticut, child support orders can only be changed (modified) by a judge or a family support magistrate. There
are three ways to get your child support case to court for a hearing to ask a judge or family support magistrate to change your order:
1) ask Support Enforcement Services to assist; 2) hire an attorney; or 3) do it yourself. If you are asking for the modification, you must
attend the court hearing or the judge or magistrate will not change the order. You may be eligible to participate by phone if you are
not residing in Connecticut.
Using Support Enforcement Services:
If you have a child support case with the state child support program, you may ask Support Enforcement Services (SES) in writing, by phone or by e-mail to review your court order to see if a change may be needed. You will be asked to complete a written request form which includes providing information about you and the other parent. If your court order is from Connecticut and either parents’ income has changed enough that the support order is at least 15% higher or lower than the amount required by the child support guidelines, then SES will prepare the court forms and tell you the court hearing date. SES can also assist you if there has been a change in either parents’ circumstances such as the receipt of Supplemental Security Income (SSI) or Social Security Disability (SSD), a change in custody or a change in incarceration status.
If your court order is from another state, contact SES and ask how to change an out of state order. Please note that Support Enforcement Services employees are not attorneys and cannot represent either parent at court hearings.
Hiring an Attorney: You may hire an attorney to file a motion for modification and represent you before the court.
Self Representation: You may file a motion for modification and represent yourself in court (PRO SE). How to File a Modification on your own.
14. My employee is subject to Income Withholding. What does that mean for me as the employer?
Child support is often collected through income withholding orders and is paid by the non-custodial parent's employer out of the parent's wages. Income subject to withholding may include:
For a complete listing of income subject to withholding, see Connecticut General Statutes section 52-362.
After an employer receives an income withholding order, the employer must:
15. What if there is an Income Withholding Order from another state?
16. What is my responsibility as an employer if the employee has an income withholding order and makes a claim for workers’ compensation benefits?
When the obligor makes a claim for workers' compensation benefits, the employer shall include a copy of any order for withholding received by the employer for the obligor with the employer's first report of occupational illness or injury to the employer's workers' compensation benefits carrier, and such benefits carrier shall withhold funds pursuant to the withholding order and pay any sums withheld as required by subsection (f) of C.G.S 52-362.