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Office Clerk - Call Center - Date Posted: 02/23/2024
Posting Number: OC-1000-001
Application Deadline: 12/31/2099
Employee Benefits

Office Clerk - Call Center -

Seeking qualified individuals for the position of Office Clerk with the Superior Court Clerk’s Office Call Center. The successful candidates will perform assignments including answering telephones and providing information regarding court procedures to the public and others, routing calls appropriately when necessary, drafting and sending correspondence, maintaining/creating resources to help callers with court-related questions, and other related duties.

Minimum requirements are one year of related clerical experience involving operation of personal computer or data entry terminal; may be required to produce typewritten material at a rate of 40 wpm.

Please note that if you need to update your application for this posting, you may withdraw your application, update your profile and re-apply for the posting.

After you apply, you will receive a confirmation email. If you have qualified for the position, your continuous recruitment application will expire one year from the date of the email. After the one-year application period has ended, you may reapply for the position.

If you have qualified for the position and are selected for an interview, you will be contacted by the hiring division.

Candidates selected for these positions may qualify for a hybrid remote work schedule.

Applications must be submitted through the on-line application site at: Resumes or paper applications will not be accepted.

DIVISION: Branch-wide

CLASS DEFINITION: This class is accountable for receiving on the job training and for attaining increasing skills in operation of data entry equipment, word processing, document processing, public service and general office support in a judicial service environment.

GUIDELINES FOR CLASSIFICATION USE: This class consolidates the working titles: Office Clerk and Data Terminal Operator Trainee. Incumbents in this class may be designated to receive training in data terminal operation or in general judicial office support or a combination of both, according to the needs of the work unit, and to serve in an entry level in any of those capacities. Incumbents may be selected to follow a data terminal operation track or a general administrative support track. In either track, incumbents may perform a range of administrative support tasks involving data entry, data coding, filing, word processing, customer service, basic bookkeeping or other court services assignments. The class is intended to provide a range of skills and abilities for upward advancement of incumbents into other court services assignments and to provide incumbents with a range of skills and abilities for supporting court operations.

Incumbents in this class will progress to Administrative Clerk I after two years of satisfactory experience in this class.

SUPERVISION RECEIVED: Works under the close supervision of an employee of higher grade.

EXAMPLES OF DUTIES: Produces typewritten and word-processed material such as court reports, correspondence, financial and statistical statements and other documents; operates and receives training in operating data entry equipment; processes forms and documents such as purchasing, billing and agency forms; may receive, record and disburse money; may maintain records and summaries; meets and greets public visitors and performs other personal receptionist duties; answers telephones, routes calls and provides information regarding agency procedures; may make records of assignments and dispositions of court cases during court proceedings; maintains and batches files, forms and documents; may prepare documents for data entry including reviewing such documents for apparent errors; operates a variety of office equipment such as copiers, printers and similar equipment; performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED: One year of related clerical experience involving operation of personal computer or data entry terminal; may be required to produce typewritten material at a rate of 40 wpm.