live chat

Chat Service

Hours: Monday through Friday from 10:00 a.m. – 4:00 p.m.
Online chat works best for questions that can be answered quickly using online resources. Please use our "Ask a Librarian" email reference service for more complicated questions.


Please note:

Although reference librarians can assist you by providing information and/or referrals, they cannot interpret statutes or court decisions, draw legal conclusions, or give legal advice.

Thank you for contacting us. To serve you better please provide the following information:

Name: *
Email: *
Question:

Live Chat Service Legal Disclaimer:

Live Chat Service is an instant messaging service implemented by the Connecticut Judicial Branch (“Judicial”) to support members of the public. Live Chat Service is provided on an “as is” and “as available” basis. Judicial disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service or accuracy of responses. Judicial may modify, suspend or discontinue the Service with or without notice at any time and without any liability to anyone. Use of the Live Chat Service does not trigger any sort of legal relationship. Content is intended for informational purposes only and does not constitute and shall not be relied on as professional or legal advice.

Providing Your Information
During your chat session, you may be asked to provide us some basic information such as your name, email address, and question. Please do not share any additional personal information through Live Chat. Judicial is committed to your privacy and agrees to use your information for internal use only. Your information will only be disclosed in accordance with applicable local, State and Federal Laws and regulations, lawful subpoena or court order. Judicial may keep transcripts of your Live Chat session for quality assurance and training purposes. Judicial does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service and you hereby release Judicial and the Live Chat Service representative from any such liability.

Automatically Collected Statistics
When you visit to our website, we automatically gather information about your visit, including information about your browser version and IP address. This information identifies you as a unique visitor to our web services and does not provide us any other personal information about you. This information allows us to report on the traffic on our webpage so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported aggregately. We may temporarily store a cookie on your computer to allow us to send chat messages, web pages and files to you. Any such cookies will dissolve at the end of the chat session.

Chat Session Agreement
With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing with this Legal Disclaimer and engaging in one of our Live Chat sessions, you give permission to Judicial to provide you some assistance today and to use the information you provide to us for future reporting purposes. Furthermore, you understand that while Judicial will undertake efforts to protect your information, it is not responsible for any information you may enter during the chat session or that it is legally required to disclose.

* I read and agree to the terms of the Live Chat Service Legal Disclaimer.